Shipping & Delivery
All AUDĒRE. orders are dispatched from Australia. Available delivery services, shipping rates and estimated delivery times are displayed at checkout based on the delivery destination.
Order Processing
Orders are generally processed and dispatched within 1-2 business days, excluding weekends and Australian public holidays.
Processing times may be extended during collection launches, promotional periods or periods of high order volume. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Orders containing pre-order items will be dispatched according to the estimated timeframe stated on the relevant product page.
Delivery Estimates
Delivery estimates are calculated from the date of dispatch and are provided as a guide. Customs processing, severe weather, public holidays and carrier disruptions may extend delivery times.
Please ensure that your delivery address is complete and correct before placing your order. Once an order has been dispatched, we may be unable to redirect or amend it.
Standard delivery: A$10 / complimentary over A$250 (2-8 business days)
Express delivery: A$15 (1-4 business days)
Australian prices include GST where applicable. No import duties apply to domestic Australian orders.
Deliveries to regional and remote areas may require additional time.
Tracked delivery: NZ$20 / complimentary over NZ$300 (4-8 business days)
GST will be collected at checkout where AUDĒRE. is legally required to do so. Import duties, taxes or carrier charges not collected at checkout may be payable by the recipient.
Tracked delivery: €25 / complimentary over €250 (6–15 business days)
European orders are dispatched from Australia. Unless duties and taxes are expressly shown as included at checkout, the recipient may be required to pay import VAT, customs duty and carrier clearance fees before delivery.
These charges are determined by the destination country’s customs authority and the appointed carrier. Some destinations may require additional delivery time for customs processing.
Tracked delivery: £20 / complimentary over £200 (4-8 business days)
UK VAT will be collected at checkout where required. Depending on the value of the consignment, additional import VAT, customs duty or carrier clearance fees not collected at checkout may be payable by the recipient before delivery.
Tracked delivery: US$25 / complimentary over US$250 (5-10 business days)
US orders may be subject to customs duties, tariffs, taxes and carrier clearance fees, regardless of order value. Unless these charges are expressly shown as included at checkout, they are payable by the recipient before delivery.
Tracked delivery: CA$30 / complimentary over CA$300 (5-10 business days)
Canadian orders may be subject to customs duties, GST/HST, provincial taxes and carrier clearance fees. Unless these charges are expressly shown as included at checkout, they are payable by the recipient.
Tracked delivery: A$30 or the local-currency equivalent / complimentary over A$350 (5-12 business days)
This region includes selected destinations such as Singapore, Japan, Hong Kong, South Korea, China, Malaysia, Thailand and Indonesia.
Import duties, taxes and carrier clearance fees not collected at checkout may be payable by the recipient.
Shipping availability, rates and estimated delivery times for other destinations are displayed at checkout.
If your destination is not available, please contact us at hello@audere-store.com before placing your order.
Duties, Taxes and Customs Charges
Unless expressly stated otherwise at checkout, international orders are shipped on a Delivered at Place (DAP) basis.
This means that any import duties, taxes, tariffs, customs charges or carrier clearance fees not collected by AUDĒRE. at checkout are the responsibility of the recipient.
These charges are determined by local authorities and carriers and are outside AUDĒRE.’s control. We are unable to provide a guaranteed estimate or reimburse charges paid directly to customs authorities or delivery carriers.
If an order is refused or remains unclaimed because import charges have not been paid, it may be returned to us. Any refund or store credit will be handled in accordance with our Return Policy and applicable consumer law. Original shipping charges, return shipping costs and unrecoverable import charges may be deducted where legally permitted.
Tracking
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow up to 24 hours for tracking information to become active. If your tracking has not updated for an extended period, contact us at hello@audere-store.com and we will assist with the carrier investigation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Delayed, Lost or Damaged Deliveries
If your order is significantly delayed, appears to be lost or arrives damaged, please contact hello@audere-store.com with your order number and any relevant photographs.
We will work with the delivery carrier to investigate and provide an appropriate resolution. Nothing in this policy limits any rights available under applicable consumer law.
Contact
For questions regarding shipping or an existing delivery, please contact: