Returns

Eligible Australian orders may be returned for a refund when:

• The return is requested within 14 calendar days of receiving the order.
• The item is sent within 14 calendar days of return approval.
• The item meets all return conditions below.

Items must be unworn, unwashed and unaltered, with all original tags attached. They must be free from perfume, deodorant, make-up, tanning products and other marks and returned in their original packaging where supplied.

Intimates

For hygiene reasons, intimates cannot be returned or exchanged for change of mind. This includes bralettes, briefs, bodysuits, hosiery and other intimate garments.

This exclusion does not apply where an item is faulty, damaged or incorrectly supplied.

Sale and promotional purchases

Sale and Final Sale items cannot be returned for change of mind.

Items purchased using the AUDĒRE. welcome discount remain eligible for return under our standard 14-day policy.

Starting a return

Returns can be requested through your AUDĒRE. customer account or by emailing hello@audere-store.com.

Please include your order number and the items you wish to return. Wait for return approval and instructions before sending your parcel.

Return shipping

Return shipping is paid by the customer. We recommend using a tracked service, as the parcel remains your responsibility until it has been received by us.

Original delivery charges are not refundable for change-of-mind returns.

If an item is confirmed as faulty, damaged or incorrectly supplied, reasonable return-shipping costs will be covered or reimbursed as required by Australian Consumer Law.

Refunds

Once your return has been received and approved, your refund will be submitted to the original payment method within 5 business days.

Your bank or payment provider may require a further 5–10 business days for the refund to appear in your account.

We do not currently offer direct exchanges. If you would like another size or style, please return the eligible item for a refund and place a new order.

Order cancellations

Orders that have not yet been dispatched may be cancelled through your AUDĒRE. customer account or by emailing hello@audere-store.com.

If the cancellation is completed before dispatch, the full order value—including shipping—will be refunded to the original payment method.

Once an order has been dispatched, it can no longer be cancelled. You may request a return after receiving it, provided it meets the return conditions above. Return shipping must then be paid by the customer.

International returns

Eligible international orders may be returned for a refund when the return is requested within 14 calendar days of delivery and sent within 14 calendar days of return approval.

Items must be unworn, unwashed and unaltered, with all original tags attached. They must be free from perfume, deodorant, make-up, tanning products and other marks and returned in their original packaging where supplied.

Sale and Final Sale items cannot be returned for change of mind, except where mandatory consumer law requires otherwise. Items purchased using the AUDĒRE. welcome discount remain eligible under our standard 14-day policy.

Returns can be requested through your AUDĒRE. customer account or by emailing hello@audere-store.com. Please wait for approval and return instructions before sending your parcel.

Intimates

For hygiene reasons, intimates cannot be returned or exchanged for change of mind. This includes bralettes, briefs, bodysuits, hosiery and other intimate garments.

For customers in the EU/EEA and United Kingdom, an intimate item supplied in sealed hygiene packaging may retain its statutory return right while the seal remains completely intact. Once the hygiene seal has been removed, broken or altered, the item cannot be returned for change of mind.

This exclusion does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Return shipping and refunds

International return shipping is paid by the customer. All returns must be sent to our nominated Australian return address, which will be provided after approval.

We recommend using a tracked service, as the parcel remains your responsibility until it has been received by us.

Original delivery charges, import duties, taxes and carrier fees are not refundable, except where mandatory law requires otherwise. Where EU/EEA or UK statutory withdrawal rights apply, the cost of our least expensive standard outbound delivery option will also be refunded. Additional express-delivery charges are not refundable.

Once an eligible return has been received and approved, the refund will be submitted to the original payment method within 5 business days. Your bank or payment provider may require a further 5–10 business days for the refund to appear.

If an item is confirmed as faulty, damaged or incorrectly supplied, reasonable return-shipping costs will be covered or reimbursed as required by applicable consumer law.

International order cancellations

International orders that have not yet been dispatched may be cancelled through your AUDĒRE. customer account or by emailing hello@audere-store.com.

If the cancellation is completed before dispatch, the full order value—including shipping—will be refunded to the original payment method.

Once an order has been dispatched, it can no longer be cancelled. You may request a return after receiving it, provided it meets the applicable return conditions. International return shipping must then be paid by the customer.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from what you ordered, contact hello@audere-store.com as soon as reasonably possible.

Please include your order number, a description of the issue and clear photographs where possible.

Once assessed, we will provide the repair, replacement, refund or other remedy required by applicable consumer law. Nothing in this policy excludes or restricts your statutory consumer rights.

Contact

For returns, refunds or cancellations, use your AUDĒRE. customer account or contact:

hello@audere-store.com