We’re here to help. Contact our Customer Care team through our Contact page, and we’ll respond as soon as possible during Australian business hours.

For press, creative partnerships and wholesale opportunities, please contact us via our enquiry page or email us at hello@audere-store.com

Once your order has been placed, you’ll receive a confirmation email with your order details. Please check your junk or spam folder if it doesn’t arrive within a few minutes. If you haven’t received confirmation within one hour, contact our Customer Care team.

Orders may be cancelled through your AUDĒRE. customer account or by contacting hello@audere-store.com before dispatch. Please contact us as soon as possible, ideally within two hours of placing your order.

Once an order has been dispatched, it cannot be cancelled or recalled. You may request a return after delivery, subject to our Returns Policy.

If you need to change a size, colour or delivery address, please contact us within two hours of placing your order.

We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun. Orders cannot be amended or redirected after dispatch.

AUDĒRE. accepts major credit and debit cards, along with the express payment options displayed at checkout. Available payment methods may vary by region.

Prices are displayed in your local currency where available. The final currency and total payable will be shown at checkout before you complete your purchase.

Pre-order items will be dispatched according to the estimated timeframe shown on the relevant product page. If your order contains both available and pre-order items, they may be shipped together once all items are available.

All AUDĒRE. orders are dispatched from Australia.

Shipping costs are calculated according to your location and selected delivery method. The available options and final cost will be displayed at checkout. Please visit our Shipping & Delivery page for further information.

Orders are generally processed and dispatched within 1–2 business days. Orders are not dispatched on weekends or Australian public holidays.

During launches, promotional periods or other high-volume periods, processing may take slightly longer.

Estimated delivery times depend on your location and selected shipping method. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.

You’ll receive a shipping confirmation email containing a tracking link as soon as your order has been dispatched. Please allow a short period for the tracking information to become active.

Some delivery services may require a signature. If you authorise your parcel to be left unattended, AUDĒRE. cannot accept responsibility for loss, theft or damage after the carrier has confirmed delivery.

Occasional carrier delays can occur. If your tracking has not updated or your parcel has not arrived within the estimated timeframe, please contact the carrier directly or reach out to our Customer Care team with your order number.

Yes. AUDĒRE. offers international shipping to selected destinations. Available options for your country will be displayed at checkout once you enter your delivery address.

You can also visit our Shipping & Delivery page for more information.

A size guide and style-specific fit notes are available on each product page. As fit can vary between designs, we recommend reviewing the measurements before selecting your size. If you need further guidance, our Customer Care team will be happy to assist.

Care instructions can be found on each product page and on the care label inside your garment. Following these instructions will help preserve the appearance and longevity of your AUDĒRE. piece.

AUDĒRE. collections are created in considered, limited quantities, and some pieces may not be restocked once sold out. Contact our customer care team or register your interest on the product page to be notified if a style becomes available again.

We make every effort to represent each piece as accurately as possible. However, colours may vary slightly depending on your device, screen settings and lighting conditions.

We hope you love your AUDĒRE. pieces. If something isn’t quite right, please visit our Returns & Refunds page to review the eligibility requirements and begin your return.

Items must be unworn, unused and returned in their original condition with all tags and hygiene seals attached. Approved items must be sent back within 14 days of receiving your return approval.

You can request a return through your AUDĒRE. customer account or by emailing hello@audere-store.com with your order number and the item you wish to return.

Once approved, we will provide the return instructions and return address.

Yes. Customers are responsible for return postage for change-of-mind returns, including orders that were originally delivered with complimentary shipping.

Original shipping charges and return-postage costs are non-refundable, except where otherwise required by law.

Once your return has been received, inspected and approved, your refund will be issued to your original payment method within five business days. Your bank or payment provider may require a further 5–10 business days for the refund to appear in your account.

Once your return has been received, inspected and approved, your refund will be issued to your original payment method within five business days.

Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns.

Where statutory withdrawal rights apply, including eligible EU/EEA and UK full-order cancellations, any standard outbound delivery cost required by law will also be refunded. Additional express-delivery costs are not refundable beyond the standard delivery amount.

Please contact our Customer Care team as soon as possible with your order number and clear photographs of the item. We’ll review the issue and arrange an appropriate resolution.

For hygiene reasons, intimates cannot be returned or exchanged for change of mind.

For customers in the EU/EEA and United Kingdom, statutory return rights may apply to intimate items supplied in sealed hygiene packaging while the seal remains completely intact. Once the hygiene seal or packaging has been opened, removed, broken or altered, the item cannot be returned for change of mind.

This exclusion does not affect your rights if an item is faulty, damaged or incorrect.

Sale and Final Sale items cannot be returned for change of mind, except where required by law. Items purchased using an AUDĒRE. welcome discount remain eligible under our standard return policy, provided they are not marked Sale or Final Sale or otherwise excluded from return.

We do not currently offer direct exchanges. If you would like a different size, colour or style, please return the eligible item and place a new order.

Please contact us through your AUDĒRE. customer account or at hello@audere-store.com with your order number, a description of the issue and clear photographs.

We will assess the item and arrange an appropriate repair, replacement or refund in accordance with applicable consumer law. These rights are not limited by our 14-day change-of-mind return period or exclusions applying to intimates, sale items or Final Sale items.

Unless checkout expressly states otherwise, international orders are shipped on a DAP—or Delivered at Place—basis.

This means any import duties, taxes or carrier clearance fees not expressly included at checkout are payable by the recipient. Your local customs authority or delivery carrier may contact you for payment before releasing your order.

These charges are determined by the destination country and are outside AUDĒRE.’s control.

No. Complimentary shipping covers the shipping charge only. It does not include any applicable import duties, taxes or customs-clearance fees

Customs rules and charges vary between countries, so we are unable to provide an exact estimate. We recommend contacting your local customs authority before ordering if you require further information.

If import charges are not paid, your parcel may be refused, held or returned to AUDĒRE.

Where permitted, any carrier, customs, return-shipping or recovery fees incurred may be deducted from your refund once the parcel has been safely returned and assessed.

Duties and taxes are paid to the relevant customs authority and cannot be refunded by AUDĒRE. Please contact your local customs office to enquire about whether a refund may be available.